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Frequently asked questions
You can contact us at [email protected]
- Makers have edit access to Luna. They can set up the environment, invite other users, import launches, create custom roadmaps and collaborate cross-functionally on milestones. For example, a Product Manager and Project Manager would be Makers.
- Members have read-only access to Luna. They can view roadmaps, follow progress, and be notified about issues and delays, but cannot edit Luna. However, Members can comment on any Launch, either in Luna or via Slack. For example, a salesperson can access roadmap timelines and comment on specific launches, without any cost.
- For more information, please check our detailed documentation.
- Across all plans, Makers (including admins) are paid users. Members are always free.
- As you scale, we adopt a fair billing policy, charging you only for Makers in Luna. We will not require you to pre-purchase a bulk package of Makers.
You don’t need to submit any payment details to start using Luna’s free trial. Just sign up and get started. Once the trial ends, we will ask you to subscribe to the Visibility or Launch plan, to continue using Luna.
Absolutely! We will do our best to onboard your team and address their pain points with Luna. After subscribing, please contact us at [email protected] to schedule an onboarding session. Additionally, we host regular office hours that your team can join.
- We natively integrate with several issue tracking and task management tools like Jira, Asana, and ClickUp, as well as communication tools like Slack.
- Our 2-way Jira and Slack integrations help keep Luna in sync, reducing the burden on your engineering team and preventing duplication of work across other teams.
- Learn more about integrations.
With our enterprise plan, you only pay for Makers. In addition, we offer enhanced security, scalability, and support customized to your needs. Let’s discuss your specific requirements in more detail. Please request a demo to get started.
Yes, your data is safe. We prioritize your privacy and security. Our platform is hosted on Google Cloud and follows security best practices, including encryption at rest.